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 LATEST TOPICS |  FORUMS » SITE BUG REPORTS » WEBSITE CRASHED AT FINAL STEP OF ORDERIN...
Subject: Website crashed at final step of ordering ( but payment was sent )
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Gagné_J Mar 16, 2017 06:53 PM Reply | Bookmark
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As the title say , i would like to know if it is normal , i just made an order of a corsair k95 keyboard , in the checkout process i've filled everything , went to paypal to make the payment and than BOOM , ncix website error ...
i go through my email and see that the payment was sent to you, and than decide to go check on my order pending list and find out that there is nothing , nothing on any list, on my paypal receipt there is just no shipping addresse or information about the items i've bough ... Just the cash sended to you.. im afraid your system might have glitched somewhere and aint aware i've bough something.
i got no order confirmation number nor email from ncix tho , only paypal.

ps:yes i've sent a ticket, but i'll like to know from any other people if its normal and the order is just going to appear in a few days.

THanks a lot !

Topic URL: http://forums.ncix.com/forums/topic.php?id=2754113

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Greg * NCIX.com Mar 17, 2017 09:13 AM Reply | Bookmark
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Unfortunately, you are correct. I don't see it on my side.

Can you send the Paypal payment details to the Customer Care department? They should be able to find the payment info and create  an invoice for you.

https://secure1.ncix.com/message/index.php?dept=2

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