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Subject: Asus ZenFone 3 Laser owners - Please Read
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Greg * Jul 13, 2017 12:36 PM Reply | Bookmark
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Hi Everyone,

On July 6th, 2017 ASUS was made aware of a reported case of a ZenFone 3 Laser device in Canada being unable to complete an emergency 911 call.

ASUS worked nonstop with all parties involved, since being alerted of the problem, to source the cause and to determine a quick and effective solution. During testing, they discovered this issue occurs on older version of OS (v7.0) still installed on Zenfone 3 Laser or Zenfone 3 Deluxe 5.5”.

To remedy this problem immediately, all ZenFone 3 Deluxe 5.5” and all Zenfone 3 Laser users need to upgrade their OS to the latest version of Android Nougat 7.1.1.

As a precaution, please go to Settings -> About to check if whether or not your device has been upgrade to 7.1.1. If not, please follow the instructions below to upgrade the 7.1.1 OS:

- To install the update  , make sure your device has at least 50% power, or plug it in
- Go to Settings -> System update  -> Check update . Asus system update   message will appear.
- Click “Install” then the update   will run automatically. Do not turn off the power during the process. Once complete, your phone will restart.

ASUS verified, and received verification from third-parties, that no other ASUS phones have been affected and that this issue was isolated to Canada ZenFone 3 Laser device. In the case of new product sales, all ZenFone 3 Deluxe 5.5” and ZenFone 3 Laser devices will receive the FOTA update   upon activation.

If you require additional support, please contact ASUS Support at 888-678-3688.

This message was modified by the poster at 07 13, 2017 12:39 PM

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