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 LATEST TOPICS |  FORUMS » NCIX.COM QUESTIONS & ANSWERS » WHAT IS UP WITH NCIX, AND THE SLOOOOW SU...
Subject: What is up with NCIX, and the SLOOOOW support responses?
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dohhboy Apr 20, 2017 11:08 PM Reply | Bookmark
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I have a product that I would like to RMA, so I started a ticket on April 12, and resent on April 18. I received 2 automated responses saying that they would reply in 24-48 hours. I have yet to receive any human reply. As a Premier Partner, one of the perks is,"priority support response time". I think that is a load of BS.

Topic URL: http://forums.ncix.com/forums/topic.php?id=2755597

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Doug_the_Slug Apr 21, 2017 08:30 AM Reply | Bookmark
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never had PP myself, but I've heard with PP you get a rep that you can contact directly.
Might be worth a follow up regardless of status of this request to find out who/if you get a rep that you can work with.

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scott_w Apr 21, 2017 11:08 AM Reply | Bookmark
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I ordered something 2 weeks ago that was supposed to be 1-2 day delivery. I followed up 3 days ago with a message and have never heard a response. I sit forever on the CS phone line and am #17 in the chat queue.

It must be nice to be so successful that you can treat your customers so poorly.

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