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 LATEST TOPICS |  FORUMS » GENERAL DISCUSSIONS » REFUND RECEIVED - WAS PLEASE CANCEL MY O...
Subject: REFUND RECEIVED - was Please cancel my order (legal notice)
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Peter_K59 Nov 13, 2017 05:45 PM Reply | Bookmark
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Hi - I ordered a couple things and was told to cancel my order as the battery was not available. We paid with Interac - please cancel and refund my order 4504435

Thanks,
Peter
PS I know that this forum isn't meant for specific customer care issues but as I've sent 3 messages with no reply in 2 weeks and tried calling, and see that others are doing the same in here, I'm also posting in here. I'll happily remove my post when I'm satisfied with my simple request.

UPDATE: Refund has been processed and received. Not sure how to delete  the thread. Thanks to Sam.

This message was modified by the poster at 11 13, 2017 08:50 PM

This message was modified by the poster at 11 14, 2017 10:50 AM

This message was modified by the poster at 11 14, 2017 02:03 PM

This message was modified by the poster at 11 14, 2017 02:04 PM

Topic URL: http://forums.ncix.com/forums/topic.php?id=2762865

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Peter_K59 Nov 13, 2017 08:41 PM Reply | Bookmark
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->Jibler_J

Who are you? Are you an NCIX employee authorized to handle customer service issues?

*If so, please check your terms:

"Prior to shipment or delivery of any order, NCIX.com may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. NCIX.com cancel, reject, correct or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an electronic funds transfer has been sent or received. In the event your order is cancelled by NCIX.com after your credit card or debit card has already been charged, NCIX.com will immediately issue a credit to your payment card account in the amount of the charge. Individual bank or credit union policies will determine when this amount is credited to your account. "

I have been advised in writing by NCIX to cancel my order, and you have confirmed this advice in this chat. According to your terms (see above) I will get my $ back. So simply send me payment back by interac as this is my money. You don't keep the money on a cancelled order and it's in your terms.

I have screen captured all terms, correspondence, and this chat. If no satisfactory reply within 24h I will proceed with legal action. I have nothing to lose at this point.

*If you aren't an NCIX staff member then then I advise you stay out of this thread.

Thanks!

This message was modified by the poster at 11 13, 2017 08:47 PM

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Saberon Nov 14, 2017 03:39 AM Reply | Bookmark
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He isn't an employee

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guillaume_t17 Nov 14, 2017 09:17 AM Reply | Bookmark
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what legal action can you use? i whant a refund to but i cant reach anybody to the phone and they do not reply to my ticket to.tks
sorry 4 the bad english i speak french

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guillaume_t17 Nov 14, 2017 10:08 AM Reply | Bookmark
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if u ave to use legal action. start now becose it can take more than 45day to complet. i wish i can ave my money back before ncix closed

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Peter_K59 Nov 14, 2017 10:48 AM Reply | Bookmark
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Bonjour Guillaume - today is the last day I try to reach them. I will update  you re the process if I have to go that route, if it helps you and others. En francais: aujourdhui est la derniere jour que je attemptes une response de NCIX. Si pas de contacte, je vais prener la route legale. Excusez le mauvais francais :)

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Sam - NCIX Nov 14, 2017 11:18 AM Reply | Bookmark
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Hi Peter

Your order has been canceled and a refund will be back to your account shortly.

Sorry for the late reply.

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guillaume_t17 Nov 14, 2017 11:21 AM Reply | Bookmark
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can you cancel mine to sam

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guillaume_t17 Nov 14, 2017 11:25 AM Reply | Bookmark
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my order is 4507674 sorry

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Sam - NCIX Nov 14, 2017 11:37 AM Reply | Bookmark
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Hi Guillaume,

We are processing should be cancel in a few hours. Refurnd will be processed within a few days.

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guillaume_t17 Nov 14, 2017 11:41 AM Reply | Bookmark
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tks

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Peter_K59 Nov 14, 2017 01:57 PM Reply | Bookmark
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I can confirm the Interac refund for my order was received today. Thanks Sam!

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Dan_H36 Nov 14, 2017 05:43 PM Reply | Bookmark
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lucky you, it appears I may have to take legal action as Sam is clearly ignoring my post

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zhou_w3 Nov 14, 2017 07:51 PM Reply | Bookmark
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Could u cancle my order#4504697?

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Calvin_B Nov 14, 2017 08:02 PM Reply | Bookmark
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Quote: (Dan_H36 @ Nov 14 2017, 05:43 PM)

I may have to take legal action



No point Once NCIX claim Bankruptcy if any money is still kicking around it will go to Creditors.

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Peter_K59 Nov 14, 2017 08:26 PM Reply | Bookmark
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Dan, and anyone else in BC for that matter, might want to check this out if all other avenues fail: http://www.smallclaimsbc.ca/crt-claims-up-to-5000

Good luck.

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