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 LATEST TOPICS |  FORUMS » GENERAL DISCUSSIONS » REFUND STATUS (CAN'T REACH ANYON...
Subject: Refund status (Can't reach anyone through phone)
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Mempf Nov 10, 2017 09:59 PM Reply | Bookmark
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Hi,

I wouldn't normally post about this on the forums here but I have had no luck for 3 days reaching anyone over the phone or via support ticket.

I had my order (order #4506197) cancelled more than a week ago and still have not received my refund. I was told it would take 1-3 business days.

Can someone please look into this?

Thanks!

Topic URL: http://forums.ncix.com/forums/topic.php?id=2762762

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Cannon Fodder Nov 10, 2017 10:09 PM Reply | Bookmark
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Unfortunately, you're a little late in the day to be posting this - head office is closed 'til Monday, so it's very likely nobody will look into it until then. NCIX Sam was taking care of this sort of issue, that's been posted on the forums, the last couple of days..... hopefully he'll see this early next week.

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Babaghan Nov 11, 2017 04:43 AM Reply | Bookmark
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Quote: (Cannon Fodder @ Nov 10 2017, 10:09 PM)

hopefully he'll see this early next week


If he hasn't been canned for issuing all these refunds...

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Doug_the_Slug Nov 11, 2017 01:26 PM Reply | Bookmark
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Quote: (Cannon Fodder @ Nov 10 2017, 10:09 PM)

head office is closed 'til Monday, so it's very likely nobody will look into it until then

Stat holiday falling on saturday this year. This means any m-f office will get either Fri or Mon off. All the ones I know are giving Monday off, so don't expect head office to be open on Monday either.

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Mempf Nov 14, 2017 01:35 PM Reply | Bookmark
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Bumping because of my poor timing over the holiday weekend...

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Mempf Nov 15, 2017 11:53 AM Reply | Bookmark
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Can an NCIX staff member please help me out here?

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Sam - NCIX Nov 15, 2017 12:14 PM Reply | Bookmark
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Hi Mempf

I've checked & your refund was issued yesterday to your CC. It will take 1-2 business day to show up on your statement.

Sorry for our late reply,

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Mempf Nov 15, 2017 01:03 PM Reply | Bookmark
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Thanks Sam, I understand things may be a little crazy right now to say the least. I appreciate you taking time to look into this for me. I did receive an invoice about an hour ago that seemed to show the refund has been issued so hopefully it will show up shortly.

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