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 LATEST TOPICS |  FORUMS » GENERAL DISCUSSIONS » SERIOUSLY NCIX?...
Subject: Seriously NCIX?
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Blacknight3 Sep 08, 2017 04:29 PM Reply | Bookmark
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I got this today. The order in question is me using my points to renew my VIP same as I have done very year. How the hell do they screw this up?

Thank you for choosing NCIX.com and placing order (4488832) with us. However, we did not receive your payment for this order and your order has been pending for more then 7 days. Please pay your order as soon as possible otherwise your order will be cancelled after the next 7 days.

If you do require further assistance or have any questions regarding this matter, please contact us toll free at 1-877-NCIX-777 (option 1) Mon - Fri 9:30 AM - 5:30 PM (Pacific Time), or feel free to use our online message center. Be sure to include your order number with any correspondence required.

NCIX.com/ Netlink Computer Inc.

Topic URL: http://forums.ncix.com/forums/topic.php?id=2760728

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Greg * NCIX.com Sep 08, 2017 04:37 PM Reply | Bookmark
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The computer isn't smart enough to notice when no payment is required. It needs human intervention to process it.

I'll get someone to fix it for you.

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Blacknight3 Sep 08, 2017 04:42 PM Reply | Bookmark
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Thank you Greg. Odd then, that this never happened before.

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stevenswilson Sep 08, 2017 05:50 PM Reply | Bookmark
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Is it possible this is the first time you've done it with an otherwise empty cart?

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Blacknight3 Sep 08, 2017 09:00 PM Reply | Bookmark
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Hey stevewilson. I've always done just the renewal. Guess something just fell between the cracks

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