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Subject: Order Status: Limbo
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dohhboy Aug 10, 2017 08:26 PM Reply | Bookmark
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When I use to place orders at NCIX, I would get emails as it progressed from, order received, price verification, shipping info verification, payment verification, payment processed, order processed. This usually took 2- 3 days max, then I would get an email that would say either, your order is ready for pickup, your order has shipped, or your order is processed, but we are waiting on x stock to arrive. Now it will still go through the verification emails, but once the order is processed, I am in limbo because most of the time now(all, I am not sure), I don't get any email after the order is processed, to tell me the status. I have on an earlier order, phoned after several days, only to be told, ya, its ready for pickup.
What happened to the staus email, after the order has been processed?

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Greg * Aug 14, 2017 10:05 AM Reply | Bookmark
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Processing E-Mails should still come through. Have you changed E-Mail addresses recently? Otherwise, check the spam folder too to see if they're getting tossed in there.

If you have changed addresses, E-Mail me with your old and new addresses and I'll check the internal system to see if something hasn't switched over properly.

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