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 LATEST TOPICS |  FORUMS » GENERAL DISCUSSIONS » ORDER STATUS: LIMBO...
Subject: Order Status: Limbo
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dohhboy Aug 10, 2017 08:26 PM Reply | Bookmark
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When I use to place orders at NCIX, I would get emails as it progressed from, order received, price verification, shipping info verification, payment verification, payment processed, order processed. This usually took 2- 3 days max, then I would get an email that would say either, your order is ready for pickup, your order has shipped, or your order is processed, but we are waiting on x stock to arrive. Now it will still go through the verification emails, but once the order is processed, I am in limbo because most of the time now(all, I am not sure), I don't get any email after the order is processed, to tell me the status. I have on an earlier order, phoned after several days, only to be told, ya, its ready for pickup.
What happened to the staus email, after the order has been processed?

Topic URL: http://forums.ncix.com/forums/topic.php?id=2759806

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Greg * NCIX.com Aug 14, 2017 10:05 AM Reply | Bookmark
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Processing E-Mails should still come through. Have you changed E-Mail addresses recently? Otherwise, check the spam folder too to see if they're getting tossed in there.

If you have changed addresses, E-Mail me with your old and new addresses and I'll check the internal system to see if something hasn't switched over properly.

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